FAQ

Default solution folder, feel free to edit or delete it.

Who is Unified Call Solutions?
Unified Call Solutions is a strategic combination of marketing brands for virtual services and self-employed professional services.  It is an integrated sys...
Tue, 10 Jul, 2018 at 9:46 PM
Do you provide Internet service?
No, we are not an Internet service provider. We are a hosted phone service provider which means that once you have a high-speed Internet connection at your ...
Tue, 28 Oct, 2014 at 5:26 PM
What does porting a number mean?
This refers to moving your telephone number from one provider to another provider.
Tue, 28 Oct, 2014 at 5:28 PM
How will I know if I can port my phone number away from my current provider?
In most cases your VoIP provider may have some experience with your current telecom service and may be able to tell you with a high probability if your numb...
Tue, 28 Oct, 2014 at 5:29 PM
How long does it generally take to move my number?
The traditional process once formally started has taken typically two weeks and sometimes even longer in the past, but as new FCC rules have been enacted th...
Tue, 28 Oct, 2014 at 5:30 PM
Are there now new porting requirements for VoIP?
Important new FCC rules (2009 & 2010) mandate that LNP include VoIP providers. This ruling states numbers must be able to be ported both in and out of ...
Tue, 28 Oct, 2014 at 5:30 PM
What is an LOA, and why do I need one?
A LOA or Letter of Authorization is a document that allows a VoIP provider to request your numbers on your behalf. This LOA would need to be filled out acc...
Tue, 28 Oct, 2014 at 5:31 PM
Can I port a toll free number or my cell phone number?
You should in most cases be able to port a toll free number. Toll free numbers use to take 30 days to complete the port, but now are more likely to be compl...
Tue, 28 Oct, 2014 at 5:32 PM
My port request came back denied with an error stating an address mismatch, how can I correct that?
The best next step is to have your provider that you are porting to request a CSR. This record shows most of the information needed and how it should be li...
Tue, 28 Oct, 2014 at 5:32 PM